Complaint Management
Kissflow helps you prioritize and track customer complaints, carry out contextual investigations, and resolve them in double-time.
Use TemplateAbout the Complaint Management Template
Complaints are an inevitable part of every business—not everything goes right 100% of the time. But what makes a difference is how these complaints are handled. Effective complaint management helps diffuse tense situations, prioritize complaints, and resolve them quickly for improved customer satisfaction.
Getting Started with the Complaint Management Template
As the head of customer support, you’re looking for ways to prioritize issues that customers face based on criticality, handle and route escalations, resolve complaints fast, and provide customers with a delightful service experience.
- Deploy your customer complaint management template in a matter of minutes
- Configure your complaint handling and service recovery workflows without the need for external expertise
- Delegate action items, collaborate on follow-ups, and keep customers appraised of the status of their requests
- Optimize customer touch points and improve satisfaction with predictive analytics and business intelligence
Benefits of Using This Template
Harness the power of the cloud
Unlock the power of an elegantly designed complaint management solution completely customizable to your business operations
An unhindered view of work
Track and prioritize customer complaints and delegate action items from within a single platform
The flexibility you need
Adopt a flexible approach to customer complaints and seamlessly handle escalations without losing agility
Make contextual decisions
Curate custom responses to specific complaint types for accelerated decision making and resolution
Collaboration and effortless delegation
Empower your teams to collaborate more efficiently, route tickets, and enable faster approvals
Advanced reporting and analysis
Gain access to comprehensive dashboards that help you gather actionable data and make systemic improvements
Leading companies choose Kissflow Workflow
